Privacy Policy

Velora: Weddings & Event Co.

Effective Date: January 28, 2026

1. Introduction

Velora: Weddings & Event Co. (“Velora”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of clients, prospective clients, vendors, event guests, website visitors, and other individuals (“you”, “your”).

This Privacy Policy explains what personal information we collect, how we use and disclose it, our legal grounds for processing, how long we retain it, how we protect it, and your rights and choices. This policy applies to information collected through our website, mobile applications, email, social media pages, events, and other interactions with Velora in Canada and internationally.

2. Information We Collect

We collect personal information that is necessary for the provision of our services and for legitimate business purposes, including:

  • Contact Information: Name, postal address, email address, and telephone number.

  • Event Details: Event dates, locations, guest lists, seating charts, vendor information, budgets, timelines, and personal preferences.

  • Identification & Demographics: Date of birth, gender, and other details relevant to service delivery.

  • Billing & Payment Information: Credit card details, billing address, and tax information. Note: We use third-party payment processors and do not store full card data unless necessary and secured.

  • Communications: Correspondence, inquiries, messages, customer service interactions, and any content you provide to us (including photos, videos, and other submitted materials).

  • Technical & Usage Information: IP address, device and browser type, operating system, pages visited, referral/exit pages, clickstream data, cookies, and similar technologies.

  • Marketing Preferences: Consent choices and subscription preferences.

  • Vendor & Supplier Information: Company name, contact persons, contracts, and performance records.

  • Sensitive Information: Limited sensitive personal information (e.g., health-related dietary restrictions or accessibility needs) when voluntarily provided and only where reasonably required to deliver services.

3. How We Collect Information

We collect information through the following methods:

  1. Directly From You: When you contact us, register for services, submit forms, sign contracts, or otherwise provide information.

  2. Automated Technologies: Through cookies, web beacons, and analytics when you use our website or applications.

  3. Third Parties: From vendors, service providers, social media platforms, event venues, and publicly available sources.

  4. Authorised Representatives: From agents or other attendees when they provide information related to an event.

4. Purposes for Collection and Use

We use your personal information for the following purposes:

  • Service Delivery: To manage and deliver wedding and event planning, coordination, design, and related services.

  • Communication: To contact you regarding bookings, inquiries, schedules, confirmations, and service updates.

  • Financial Processing: To process payments, invoices, and refunds, and to fulfill contractual obligations.

  • Vendor Management: To manage relationships with vendors, suppliers, and partners.

  • Improvement: To personalize and improve our services and website experience.

  • Marketing: To operate promotions, contests, and marketing initiatives where you have consented.

  • Compliance & Legal: To respond to legal requests, enforce our terms, comply with applicable laws, and protect the rights, property, and safety of Velora and others.

  • Internal Operations: For record-keeping, auditing, data analysis, and security.

5. Legal Basis for Processing

For individuals in jurisdictions where a legal basis is required (including the European Union and certain Canadian contexts), we rely on:

  • Performance of a Contract: To fulfill obligations under service agreements.

  • Consent: Where you have expressly consented (e.g., marketing communications).

  • Legitimate Interests: For business operations, fraud prevention, and service improvement, provided these interests are not overridden by your rights.

  • Legal Compliance: To meet legal and regulatory obligations.

6. Sharing and Disclosure

We may disclose personal information to:

  • Service Providers: Contractors who perform services on our behalf (e.g., payment processors, IT hosting, marketing platforms, photographers, florists, caterers, and venues).

  • Professional Advisors: Lawyers, accountants, and insurance providers.

  • Event Participants: Venues and vendors as required to plan and execute your event.

  • Your Request: Third parties when you explicitly ask us to share information (e.g., sharing guest lists or event photos).

  • Legal Requirements: Law enforcement or regulatory authorities where required by law or to protect safety and property.

  • Corporate Transactions: In connection with a merger, acquisition, or sale of assets; in such cases, the acquiring entity will be required to use personal information in a manner consistent with this policy.

7. International Transfers

Velora may transfer personal information to third-party service providers and partners located outside of Canada. Where data is transferred internationally, we will take reasonable steps to ensure it is protected consistent with applicable data protection laws and this Privacy Policy.

For questions regarding this policy, please contact us at [Insert Contact Email/Link].